Customer Service

The Customer Service Representative provides exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.

Responsibilities:

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Resolve customer complaints and escalate complex issues as needed.
• Process orders, returns, and exchanges.
• Maintain customer records and update information as needed.
• Identify and address customer needs.
• Proactively identify and resolve potential customer issues.
• Contribute to a positive and supportive team environment.

Qualifications:

• Proven experience in customer service.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills and ability to think critically.
• Ability to remain calm and professional in stressful situations.
• Proficiency in CRM software and Microsoft Office Suite.
• High school diploma or equivalent required; some college preferred.